Keeping the magic safely alive...
At NKuringo Lodges, our guests are at the very heart of everything we do and whilst staying safe and looking after our own family and friends has been the most important thing everyone can do, we have truly been missing you all.
For three months, our properties were sadly closed to guests, but as we re-open our properties to the international travellers on October 1, 2020 (official Uganda International boarders opening date), our teams have been at the forefront of ensuring we are in the best position to welcome back our guests in the safest way possible.
Whether that’s adhering to local laws or putting in place meticulous new cleaning measures, you can be assured that we will go above and beyond to ensure our guests have complete peace of mind and trust in everything we do. We will continue to deliver the magic and extraordinary experiences that we are renowned for, just in a slightly different way.
Covid-19 Entry Requirements
Uganda Flights flights resume on October 1, 2020, same time all internal boarders will be open for travel with Covid restrictions.
Uganda’s covid entry requirements state that: on arrival, travellers will need to provide a negative COVID-19 test dated no more than 72 hours before their date of arrival. Tour operators and local partners will need to ensure that passengers proceed directly to their place of stay and do not mix with Ugandans. There will be no requirement to self-isolate. Ugandan nationals who arrive with a negative COVID-19 test will be allowed to proceed straight to their homes. It is not yet clear whether they will be required to self-isolate at home for 14 days or not.
For Rwanda, entry restrictions require you to have a test done and a Coronavirus (COVID-19) negative test certificate issued 48 hours before your arrival and you’ll be subjected to a second test on your arrival with results given within 8 hours. If you don’t have the first test done from your origin country, you’ll be subjected to double testing in Rwanda 48 hours apart before you’re allowed into the countryside.
We encourage you to dream big as you prepare for your gorilla trekking trip to Uganda.
Checking In & Out
You can be assured that from the moment you arrive with us you will be treated as part of the family and with the same Nkuringo Lodges love and welcome our guests can always expect. We may be keeping a social distance but we will still be ready and waiting to create your own truly unique experience.
We want to make your stay as simple and relaxed as possible and that’s why we have created our own little welcome pack that you can expect with all the usual little luxuries that we will never compromise on. Each of our guests will receive a free face mask (Nkuringo Lodges in style of course!), sanitizers and antibacterial wipes for your convenience, to use as you wish.
We will then talk you through all of the different options available during your stay to ensure you feel as at home as possible, whilst still getting the outstanding service we're known for.
As hard as goodbyes are, when it comes to it we'll make it as seamless and easy as possible.
Flexibility & Simplicity
We understand that everybody’s level of concern is entirely personal and while our promise is that your safety is our number one priority, we want to ensure that we are working to your comfort level.
So, whether that’s choosing not to have housekeeping during your stay, or providing you with the same member of staff every day, you can have complete confidence that we remain fully flexible, adapting our processes around your preferences and ensuring that you have as memorable a stay with us as ever.
Keeping It Clean
We give you our absolute word that we will be carrying out the most meticulous cleaning measures, which will also meet any new local regulations now in place across our properties. You can expect to see some of our staff a little more than usual in all guest areas as we ensure that all common surfaces and touch points within the properties are cleaned at least once every hour.
Every single member of our staff has received new COVID-19 training and we will be continuing to refresh, adapt and improve our processes, to ensure we are always one step ahead.
You may notice a few temporary alterations to some of our rooms and guest areas as we do our very best to keep our guests safe. Our rooms will still have the same beauty and comfort that they have always done, but as we strive to increase safety measures we ask you to kindly bear with us and know that we remain completely flexible to tailor your stay - and at your disposal.
For the comfort of our guests, we have placed hand sanitiser stations across key areas in all of our properties. We encourage all of our guests to use these whenever possible.
For the safety of both our staff and guests, our staff will be wearing face masks at all times. Whilst these may well hide our smiles, we will most certainly still have smiling eyes!
We would encourage all of our guests to also wear masks in communal areas and where face masks are mandatory by local law, our team will advise accordingly.
It is our number one priority to ensure the ongoing safety and wellbeing of all of our guests and staff, and with that in mind, we hope you’ll understand that we will be carrying out temperature checks and a medical questionnaire for all guests on arrival.
In addition, our staff will undergo daily temperature checks before they start work every day (that even includes the many staff members across our collection that reside on property); so you can have complete trust that you are always in safe hands.
Should any of our guests have any health concerns, we have medically trained staff or qualified nurses at each property, readily available 24/7./p>
Whether it’s from the airport or on a game vehicle in the bush, we will be following rigorous cleaning measures before, during and after; as well as having hand sanitiser onboard all of our vehicles for the convenience of our guests and staff.
If you have booked your transfer through us with one of our reputable suppliers, you can have every confidence that they will be following the same rigorous cleaning measures, before, during and after your transfer. We will also have hand sanitiser ready for you as soon as you arrive at our properties.
Guests on game drives will be reduced down to four people per vehicle to allow us to ensure safe social distancing measures, unless travelling as one larger family or group, of course.
We are extremely proud of the incredible dining options we offer across our properties and while there will be no compromise to any of this, we will be making a few small changes to ensure social distancing and how we might present our food.
Like always, we will continue to maximise the incredible dining locations across our properties, where possible, and we will also be increasing the variety of outdoor set-ups, as well as offering guests the opportunity to dine in their rooms, should they wish to.
We know lots of our guests like to stay active during their stay and whilst we still encourage this, please understand that some activities might not be available.
Our team will be sure to keep you updated before you arrive on property, but if you have any questions about particular activities or our third party partners, please do reach out to our lovely reservations team who will be happy to help.
We all love to be pampered every now and then - and that’s why we’re doing our very best to continue with our spa offering across some of our properties. This is likely to be a limited offering compared to normal and there may be less treatment slots available, but where we can, we will be making use of the incredible outdoor locations we’re privileged to have.
Needless to say, by their very nature, our spas have always had very strict hygiene protocols, so you can rest assured that whether it's our own therapists or trusted third party suppliers, our treatments will be carried out in the safest way possible.
We will do our very best to keep you informed about our spa services prior to arrival.
Where possible, we will continue with our local community visits at our properties but we will ask guests to wear masks throughout the tour and use hand sanitiser before and after to keep both you and the community safe.
Will I be quarantined when I arrive into Uganda or at the lodge?
If you're carrying with you a valid Covid-19 negative test and quick checks on arrival don't show any communicable diseases symptoms, you'll be allowed to enter into the country. Your local operator will need to ensure that proceed directly to the lodge and do not mix with Ugandans. There will be no requirement to self-isolate. However if you test positive, for your health and others, you'll be isolated from the public for treatment.
How long will these measures be in place?
We can't put a date on that as it very much depends on government advice, but we will continue to review all of our measures and ensure they remain in line with local law whilst keeping both our guests and staff safe.
Can I hire any of the properties exclusively?
The simple answer is yes, in fact all of our properties can be booked exclusively so you can relax knowing that your group has the place to themselves! Nkuringo Bwindi Mountain Gorilla Lodge and Papyrus Guest House in Entebbe, are all booked on an exclusive use basis year round. To enquire just contact us by email email@example.com or all call +256 392 176327.
What if I don't want housekeeping?
That's completely fine! We will be limiting housekeeping services to once a day at our properties, but should you wish not to have housekeeping during your stay just let us know and we'll ensure our teams are aware.
Coronavirus disease (COVID-19) is an infectious disease caused by a newly discovered coronavirus.
Most people who fall sick with COVID-19 will experience mild to moderate symptoms and recover without special treatment.
HOW IT SPREADS
The virus that causes COVID-19 is mainly transmitted through droplets generated when an infected person coughs, sneezes, or exhales. These droplets are too heavy to hang in the air, and quickly fall on floors or surfaces.
You can be infected by breathing in the virus if you are within close proximity of someone who has COVID-19, or by touching a contaminated surface and then your eyes, nose or mouth.